WE ARE USUALLY ASKED ABOUT

I am having trouble ordering through your website. What can I do?

Please contact us via email sales@madewest.com.au or direct message us on instagram @madewestau to process your order or report any technical issues.

How secure is my credit card and personal details?

We have designed the site to be as safe and secure as possible. We use payment gateways SECUREPAY and PayPal. For more information, see our Privacy Policy

What if the item I'm interested in is sold out?

Never fear, chances are it is just on re-order and it will be back in stock in no time. Please contact us via email at sales@madewest.com.au to find out the wait time and to secure your desired product.

Are all the products at Made West only made in WA

Yes all products are made right here in our amazing state, WA. Here at Made West we endeavour to collaborate with creatives whose products are solely West Australian.

I'm a West Australian creative. Would you be interested in a collaboration?

We are always looking for new and exciting products to feature on our site. If you are interested in a collaboration then we welcome you to contact us sales@madewest.com.au to discuss your products further.

How long does delivery take?

Please allow 5-7 business days for delivery within Australia. Orders are sent via Australia Post and a tracking number will be provided to you.

EXPRESS DELIVERY

Please contact us at sales@madewest.com.au if you require your items sooner then the shipping estimates that have been quoted.

How much will I pay for postage?

PRICING

  • All orders under $150 are charged a flat rate of $10.00 for postage Australia wide.
  • For orders $150 and over, shipping is free.
  • If you live in the Perth metro area and would like to pick up your order, please select this option at the checkout and we will be in contact with you to arrange collection or the possibility of free delivery.
  • A flat rate of $30 will be charges for postage on all international orders.

Do you post overseas?

Yes we do offer international shipping at a flat rate of $30 for your entire order.

I want to send something as a gift. Do you offer gift wrapping?

Yes we do! For $4.50 we will gift wrap your chosen product in high quality, styled wrapping with a handmade gift card. At the checkout just select ‘add gift wrapping’ and write a small message to include in the gift card and we will do the rest. There is also a section, when completing your payment, where you can leave a personalised message if required.

You can also purchase a small ($5) or large gift box ($10), if you would like to create your own custom gift box. Just add any products from the website, you would like to be included in the gift box, into your cart. Don’t forget to include the gift box as well and leave us a little message for the recipient. We will wrap and organise delivery for your gift box.

What if I don't have a PayPal account?

Even if you don’t have a PayPal account you can still pay using your credit card through the PayPal website. Click on the proceed to PayPal link at the checkout. If you prefer to do a direct deposit please contact us at sales@madewest.com.au for our bank account details.

How do I arrange free local pick up or delivery?

If you live in the Perth metro area and would like to pick up your order, please select this option at the checkout and we will be in contact with you to arrange collection or the possibility of free delivery.

DIDN'T FIND THE ANSWER?

Never fear! Please fill in the form below or DM us on instagram @madewestau. We will endeavour to get back to you with a prompt reply.

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